10 general skills or competencies (Job family competencies) for Rental Sales Manager
Skill definition-Attracting and converting new customers for our business.
Level 1 Behaviors
(General Familiarity)
Explains the importance and objectives of customer acquisition.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Works with a specific software to manage a referral program.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Uses the best digital marketing tools and activities to maximize customer acquisition growth.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Oversees customer lifecycle through acquisition funnels to increase engagement and decrease drop-offs.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Stays abreast of new digital acquisition trends and customer channels to generate revenue growth.
See 4 More Skill Behaviors
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Uses key performance indicators (KPIs) to measure goals for customer satisfaction.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Trains and guides teams on the methods and formulas used to measure customer satisfaction data.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Promotes interdepartmental collaboration to achieve service level agreements (SLA).
See 4 More Skill Behaviors
9 soft skills or competencies (core competencies) for Rental Sales Manager
Skill definition-Managing and prioritizing resources and workloads by creating well-organized plans to attain organizational goals and objectives.
Level 1 Behaviors
(General Familiarity)
Lists commonly used tools in workplace planning and organization.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Works with specific tools in prioritizing and allocating resources to ensure task accuracy.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prepares schedules to plan, organize, and complete priorities promptly.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Sets short- and long-term objectives to organize team workload and improve efficiency.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the development of new techniques and strategies to drive effective planning and organization.
See 4 More Skill Behaviors
Skill definition-Driving critical activities to meet or exceed established targets.
Level 1 Behaviors
(General Familiarity)
Describes the importance and value of driving results to cultivate and maintain a productive working environment.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Selects and identifies resources essential to completing work assignments promptly.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Translates goals into action plans by delineating task interdependencies.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates employee communication to provide needed confidence and inspiration to staff in driving positive results.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes culture and mindset of focusing on excellence to achieve intended results and outcomes.
See 4 More Skill Behaviors
Summary of Rental Sales Manager skills and competencies
There are 0 hard skills for Rental Sales Manager.
10 general skills for Rental Sales Manager, Customer Acquisition, Customer Satisfaction, Business Development, etc.
9 soft skills for Rental Sales Manager, Planning and Organizing, Driving Results, Coaching Others, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Rental Sales Manager, he or she needs to be skilled in Planning and Organizing, be skilled in Driving Results, and be skilled in Coaching Others.